Water bills from April (peak) and October Norton Singaporean is lost. A Kelowna water customer can’t explain why the city’s water bills nearly quintupled in April and June of this year. Singhavon was billed $1,433 in April for water use in the previous two months and $1,188 in June, far exceeding his previous bill of $416 and his use from the same two months in 2021. “I’ve never paid this much until these bills came,” Singavon ​​told Castanet News. “They’re not even open-minded about (compensation). They say no, you used this. If you can’t prove otherwise, you’re done.” Singhavon says he tried to resolve the issue with the city water company after he received the original bill in April and again after his bill in June. He says the system was checked and there were no leaks and no explanation as to why his consumption jumped from about 200 cubic meters to 775 in the April bill. Singhavon says the city eventually agreed to install a new water meter at his home and test the old one. He claims he had to pester the city to finally exchange measures. According to Singhavon, the city said the new meter was properly tested and it still owed the money. With the new meter installed, Singhavon says his consumption and bill are back to normal. Last month, his bill came to $230, according to bills from before April. “The only difference between the bills in the spring and the October bill was the new meter,” Singhavon said. Water Operations Director Andy Weremy confirmed with Castanet that there were no problems with the meter when the city tested it. He says tests have shown that the amount of water on the bill is what was consumed. “The only thing I can suggest is that something change. There is no indication from the meter test on the new meter, we have no evidence that there was an inaccurate reading,” Weremy said. “There was no leak out, there was no broken line somewhere, it went through the meter. Something was consuming that water, as it is there is nothing to support an adjustment.” “We have to make our decision based on data and that’s what we’re doing.” Weremy says the city will send the meter to a third-party lab for additional testing, and if the test shows there’s a problem with the meter, the bill will be adjusted.